Shipping & Returns

The Zoppini Shop or his delegate will, unless otherwise agreed, to deliver to customers the products selected and sorted through couriers regularly and / or shippers of confidence selected by Zoppini Shop or his delegate. (This sentence does not disclose: In this case, and only when it is charged with shipping the goods at our travels).

In case of theft/loss Zoppini Shop undertakes to submit a new product, and if the same were to be unavailable and/or exhausted, propose a different product, but with equivalent features, with the option for the customer not to accept this new product require the issuance of credit note on the product itself.

Assuming that the courier and/or agent is responsible in any way by the customer, Zoppini Shop will not be responsible for the loss and/or failure of the product from the moment of delivery of goods to the carrier at its stores.

The time of delivery, will not exceed those stipulated in art. Legislative Decree No 6 185/1999 (30 days) after the date of the order, subject to possible changes of the times due to reasons of force majeure or traffic conditions and road conditions or exceptional note of the Authority. To date of delivery is valid on the date the first attempt by the courier delivery of the goods at, whereby the plan this way unless otherwise agreed between the parties involved, even if the attempt fails for the absence or refusal of consignee of the goods.

The costs of delivery are charged to the customer and will be indicated when ordering.

Any damage the packer and/or the product or the mismatch in the number of packages or information, must be immediately challenged by affixing WRITTEN RESERVE OF CONTROL (a separate THE REASON FOR RESERVE, es. "Laundry packaging, packaging crushed ", Etc..) On the proof of delivery courier. Once signed the document courier, you can not raise any dispute about the appearance of the delivered.

Problems inherent physical integrity, completeness or products received correspondence with separately in order, must be reported within 7 days after delivery occurred, by written communication with return receipt to be sent to Zoppini Shop.

The delivery, unless otherwise agreed between the parties, will be in office hours: from 8.30 to 12.30 15.30 to 19.30 hours, every day, no holidays, Monday to Friday.